Refund policy

Return and Refund Policy

Returns

At Gen-Z Pharm, we are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns:

   • Items must be returned within 30 days of the purchase date.

   • The product must be unused, in its original packaging, and in the same condition that you received it.

   • Proof of purchase is required.

2. Non-Returnable Items:

   • Products marked as non-returnable.

   • Opened or used skincare and cosmetic products due to hygiene concerns.

3. Process for Returns:

   • Contact our customer support team at customercare@genzpharm.com to initiate a return.

   • Once your return is approved, you will receive a return shipping label.

   • Return the item using the provided label.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

1. Refund Eligibility:

   • Approved returns will be refunded to the original method of payment within 7-10 business days.

   • Shipping costs are non-refundable.

2. Late or Missing Refunds:

   • If you have not received your refund after 10 business days, please contact your bank or credit card provider. If the issue persists, contact us directly.